REPOSITIONING BRINGS OPPORTUNITY TO AN EMERGING BUSINESS COMMUNICATIONS TECHNOLOGY COMPANY.
THE SITUATION
Xtel Communications is a specialist in the field of voice and data communications solutions, implementing smart communication solutions and serving commercial clients in the government, education, and business sectors. The brand had set next-level goals and needed more robust brand and marketing tools to achieve them.
THE ASSESSMENT
In a highly competitive industry, populated by communications giants with their ubiquitous presence, Xtel needed a way to effectively convey their portfolio of unique advantages made more valuable and cost effective by their size and personal, all-in-one approach to voice and data solutions.
THE SOLUTION
Our proprietary brand positioning process revealed that a more tailored messaging approach for each business sector would both enable Xtel to simplify and strengthen communications with customers. The Brand Leadership Solution® created a brand “voice” that was highly distinctive and centered on the brand line, “Communications to the power of X.”
Other Brand Leadership Solution® components in the full brand makeover were:
DISCOVER
Fact-finding internal review
Competitor analysis
Customer persona identification and analysis
DEFINE
Brand attributes, benefits, and advantages
Brand value proposition
Brand/customer connections
DIFFERENTIATE
Competitive brand positioning
Customer-focused messaging architecture
Design concepts including:
Logo redesign
Visual identity refresh
Website facings
E-marketing assets
DEPLOY
New logo
Updated graphic standards
Website
New messaging and communications
THE RESULTS
Xtel was able to achieve greater recognition in their universe of prospects within the industries they had designated as targets for growth. Increased leads and engagements were realized based on growth projections.